Terms & Conditions of participation at CirqueScape

We are committed to keeping you safe while you train with us. These Terms & Conditions (“T&Cs”) are designed to help with this by providing you with important information about CirqueScape’s rules of safe practice.

By making a booking with us, joining in with any of our activities, or entering our studio, you are agreeing to abide by these Terms & Conditions, and you are also agreeing to the terms of our Waiver and our Privacy Policy. Please read through all of them carefully and make sure you understand them.

Please note that these rules apply whether you’re in the studio with us, at one of our events, or joining in online. It’s your responsibility to make sure you’re staying safe. We’re here to help with that and we reserve the right to terminate a session if we think your behaviour is unsafe, but you are ultimately responsible for your own actions.

Studio users should re-read the Terms & Conditions on this page, and our Waiver, frequently, to check for updates and also to refresh your memory of them.

As with any sport or training, there is an inherent risk of injury involved in the activities we provide, but you can minimise the risks by following the rules set out below.

  1. Listen to the instructors – they are there for your safety. Do not get on any piece of equipment until they have told you that it is safe to do so, and if they tell you to stop using a piece of equipment, stop using it. Do not perform a move until they have told you it is safe to do so, and if they tell you to stop what you are doing then follow their instructions as quickly and safely as you can
  2. Do not progress to a new height or difficulty level until an instructor clearly confirms you are ready to do so, and even then only if you also feel confident in your readiness to progress 
  3. Stick to what you know – don’t jump on a piece of equipment or try to perform a move that you haven’t been trained in.
  4. Take the time to understand your own abilities and current limits – everyone has different abilities and different limits, so this requires paying attention to your own body rather than looking to what other people are doing. Your own abilities and limits may also fluctuate on a minute-by-minute, hourly, daily, or weekly basis – take the time to understand this. You are ultimately responsible for your own actions in the studio
  5. Use untutored training time to work on moves you already know and are confident you can perform safely – wait until you can receive proper instruction on how to execute new moves. There might be important elements of the new moves that you’ve not noticed or understood, that could make it unsafe for you to try just yet
  6. Training together and working on moves together can be fun, but do not teach new skills to other people. Instructors understand common mistakes and know how to safely spot someone trying a new skill for the first time. They also may adapt the way they teach a new move depending on the skills and strengths of the particular student. Teaching someone else that trick you learnt last week may seem simpler than it actually is. For the same reasons, do not accept instruction on a new skill from anyone other than one of CirqueScape’s own instructors. Enjoy your training time and leave the teaching to CirqueScape’s experts!
  1. It’s important to warm up and cool down properly – there are warm ups and cool down periods in each class, but it is ultimately your responsibility to decide whether you feel sufficiently warmed up to be doing what you’re doing in class. Everyone’s body is different – if you don’t feel ready yet, spend some more time warming up before diving into training or a class. Listen to your body. Do take the time to stretch and cool down properly after you finish a training session. Cool downs and stretching are an important tool in injury prevention
  2. Always train with a buddy – there should always be someone in the room who is capable of coming to your assistance should anything unexpected happen. This includes online classes
  3. Avoid loose clothing – it can get caught, which can cause damage to clothing, or injuries to yourself or others
  4. Don’t eat or chew gum in the studio – sticky hands make for sticky equipment which we’d like to avoid, and eating or chewing while training can also be a choking hazard. This is equally relevant for any online classes
  5. Use safety/crash mats when you’re practising moves that could involve you falling. This includes but is not limited to aerial training, handstands, acrobatic work and partnering work. Always do everything you can to protect yourself from injury
  6. Never participate in any training while under the influence of drugs, alcohol or any other substance that may impair your ability to participate safely
  7. Spectators are not permitted in the studio. Everyone who is in the studio during a session must be a registered participant. If you’re not participating in a session then you are very welcome to wait outside the studio, subject to health & safety protocols and instructions of leisure centre staff being followed
  8. Instruction in sessions is cumulative, so it is important for everyone who is joining in any session to be there from the start. Latecomers may not be permitted to join in a session that has already started, so please make sure everyone in your group booking arrives on time
  1. Remember that there is solid metal equipment hanging from the ceiling, as well as people – keep your eyes and ears open as you move through the studio – make sure you’re not walking head first into a trapeze bar, a hanging person, a flying hula hoop or anything else
  2. Be aware of what’s going on around you – make sure you’re not going to kick, hit or otherwise cause a danger to anyone around you. Be mindful of how much space you need around you to safely train any given move. This is just as relevant for online classes as for in-person sessions
  1. You must report any incidents or injuries sustained during the session to an instructor. This includes any cuts or torn skin
  1. Remove all jewellery before touching any equipment, even if you don’t mind if the jewellery gets broken. It could get tangled or caught which might cause injury to you or might damage our equipment. We’d like to avoid both of these scenarios. If you can’t remove jewellery then it must be securely covered with tape
  2. Make sure that there are no zips, velcro, or other non-fabric embellishments on your training clothes – similarly to jewellery they can get caught on the equipment, potentially causing damage or injury
  3. Make sure fingernails and toenails are trimmed and smooth before using equipment, otherwise they can catch on the equipment and cause damage
  4. If you think a piece of equipment has been damaged or compromised then you must report it to an instructor
  5. If you bring your own equipment to train on or with then it is your sole responsibility to ensure that that equipment is safe for use. If you allow anyone else to train on or with your own equipment you must make it clear that it is your own equipment and does not belong to CirqueScape, and you assume sole responsibility for its use
  6. If you train on equipment that is not owned by CirqueScape then you do so entirely at your own risk. It is your responsibility to check whether a piece of equipment you’re invited to use outside of a tutored class belongs to CirqueScape or someone else
  7. CirqueScape reserves the right to prohibit use of equipment in the studio that is deemed inappropriate for any reason
  1. All bookings will be confirmed in writing via email.
  2. If you can’t make it to a session you’ve booked, then you may be permitted to pass your booking on to someone else who is eligible to use it (exceptions apply – see your booking type below for details). Our FAQs provide more information on this policy. See sections (A)-(G) below for rules related to specific booking types.
  3. Note that if you make a booking that you are not eligible to participate in (including but not limited to not falling within the specified age or skill level for your booked session, or us having notified you that you are not eligible to sign up) then you will not be permitted to join the session, and you will not be entitled to a refund. It is your responsibility to make sure you are eligible to join in before finalising your booking.
  4. If a class or booking has to be cancelled by us (e.g. due to instructor illness) then a refund or option to transfer will be provided. The difference between postponement and cancellation of our Courses is set out below.
  5. Instruction in sessions is cumulative, so it is important for everyone who is joining in any session to be there from the start. Latecomers may not be permitted to join in a session that has already started, so please make sure everyone in your group booking arrives on time.
  6. Payments made are non-refundable – our FAQs provide more information on this policy.
  7. Failure to comply with any of these rules may result in us not accepting any further bookings from you.

A. Weekly/Pay as you Go sessions (including weekly classes for adults, and any online classes)

  1. If you can’t make it to a class you’ve booked, you cannot cancel your booking but you may pass your space on to someone else who is eligible to join the class. You must arrange payment for this between yourselves, we will not refund your booking. You must email us confirming that you have transferred your booking to another person before the session begins, and that person must be copied into the email. Your replacement will be required to agree to our T&Cs, waiver, and related policies before being permitted to participate, and it is your responsibility to ensure that they understand that. You are not permitted to charge more than you paid for the space yourself. Failure to comply with any of these rules may result in us not accepting any further bookings from you.
  2. If you are booking a class via our online booking system, please make sure you have selected the correct class to book before completing payment – we cannot transfer confirmed bookings to another session.
  3. If we have confirmed your space in a class and you fail to attend for any reason, you will not be credited the cost of the missed class. If you have not yet made payment then it is still due and you may not make further bookings until payment is received. Our FAQs provide more information on this policy.
  4. Block Bookings have their own rules, which are dealt with below.

B. Workshops

  1. If you can’t make it to a workshop you’ve booked, you cannot cancel your booking but you may pass your space on to someone else who is eligible to join the workshop. You must arrange payment for this between yourselves, we will not refund your booking. You must email us confirming that you have transferred your booking to another person before the session begins, and that person must be copied into the email. Your replacement will be required to agree to our T&Cs, waiver, and related policies before being permitted to participate, and it is your responsibility to ensure that they understand that. You are not permitted to charge more than you paid for the space yourself. Failure to comply with these rules may result in us not accepting any further bookings from you. Our FAQs provide more information on this policy.
  2. If you are booking a workshop via our online booking system, please make sure you have selected the correct workshop to book before completing payment – we cannot transfer confirmed bookings to another session.
  3. If we have confirmed your space in a workshop and you fail to attend for any reason, you will not be credited the cost of the missed workshop. If you have not yet made payment then it is still due and you may not make further bookings until payment is received. Our FAQs provide more information on this policy.

C. Courses (including after-school courses, showcase courses, and act creation courses)

  1. Course bookings cannot be transferred.
  2. If you cannot attend a course you’ve booked (or any part of it) then you cannot cancel your booking (or any part of it).
  3. If we have confirmed your space on a course and you fail to attend for any reason, you will not be credited the cost of the course or any part of it. If you have not yet made payment then it is still due and you may not make further bookings until payment is received. Our FAQs provide more information on this policy.
  4. If anything prevents us from completing a course on the scheduled dates then the course may be paused (or “postponed”), to be restarted as soon as we are able. This does not amount to a cancellation of the course. If the course is officially cancelled by us then you will be notified clearly of this via email, and any refunds will be calculated on a pro rata basis, depending on how much of the course has been delivered prior to cancellation.

D. Private Bookings (including private tuition, family fun sessions, parties, and private workshops)

  1. Once we have confirmed your booking in writing via a Booking Confirmation email, payment as set out in the Booking Confirmation email becomes due.
  2. Bookings must be paid for in full within the timeframe specified in the Booking Confirmation email (or within 24 hours of the Booking Confirmation email being sent, if no alternative timeframe is given within the email).
  3. CirqueScape is entitled to take alternate bookings in place of any booking that has not been paid for in full within the timeframe specified in the Booking Confirmation email – the booking will effectively be deemed cancelled by you. CirqueScape may choose to decline future booking requests from you if you have previously made a private booking that was not paid for – please only request to book a session if you are sure you want to go ahead with it. Our FAQs provide more information on this policy.
  4. If you can’t make it to a private booking you’ve made, you cannot transfer your booking to another date or time, but you may pass your booking on to someone else who is eligible to take it. You must arrange payment for this between yourselves, we will not refund your booking. You must email us confirming that you have transferred your booking to another person before the session begins, and that person must be copied into the email. Your replacement will be required to agree to our T&Cs, waiver, and related policies before being permitted to participate, and it is your responsibility to ensure that they understand that. You are not permitted to charge more than you paid for the booking yourself. Failure to comply with these rules may result in us declining any further bookings from you. Our FAQs provide more information on this policy.
  5. The main booker of any private booking is responsible for payment of the total cost of the booking.
  6. Anyone who makes a part-payment towards a private booking is accepting joint and several liability for the total cost of that booked session.
  7. Downgraded bookings (including but not limited to downgrades from small group private tuition to solo private tuition, or from large group private tuition to small group private tuition) will not be eligible for a refund of the price difference. Note that having fewer than the maximum permitted number of participants attend a booking is not uncommon, and usually means that everyone who is there will get some extra time on the booked apparatus.

E. Vouchers

  1. Vouchers are valid for six months from date of purchase. The session booked with the voucher must fall within that six month period.
  2. You have 14 days to request a refund on an unused voucher, and your 14 days starts from the date that your voucher is sent to you via email. Vouchers will no longer be eligible for a refund once they have been used. A voucher is deemed used when a session has been requested quoting the voucher code and a booking confirmation email has been sent by CirqueScape referencing the voucher code.
  3. After 14 days, all vouchers are non-refundable.

F. Block Bookings

  1. Class bookings that form part of a Block Booking cannot be cancelled or transferred to another class.
  2. Double check the class dates included in your Block Booking before confirming your booking. Note that Block Bookings are always for all dates in the Block as published – we cannot accommodate partial or bespoke Block Bookings.
  3. Block Bookings must be paid for by the date stated in your Block Booking Offer or Block Booking Renewal email. Any Block Bookings not paid for within the time frame specified in the email will not be confirmed, and the booking may be offered to someone else.
  4. If you can’t make it to a class in the Block you’ve booked, you cannot cancel your class booking but you may pass your space on to someone else who is eligible to join the class. You must arrange payment for this between yourselves, we will not refund your booking. You must email us confirming that you have transferred your class booking to another person before the session begins, and that person must be copied into the email. Your replacement will be required to agree to our T&Cs, waiver, and related policies before being permitted to participate, and it is your responsibility to ensure that they understand that. You are not permitted to charge more than you paid for the space yourself (worked out on the basis of cost of Block Booking divided by number of classes in Block). Failure to comply with any of these rules may result in us not accepting any further bookings from you. Our FAQs provide more information on this policy.

G. Whole-Studio Hire

  1. If you cancel or fail to turn up to your booked session or any part of it you will not be entitled to a refund.
  2. If a booked session is not paid for in full at the start time of the session then it will be treated as cancelled by you.
  3. Downgraded bookings (including but not limited to a reduction in length of a whole-studio booking) will not be eligible for a refund of the price difference.
  4. Whole-studio hire includes use of the studio, mats, and apparatus as agreed with the studio. Hirers are not permitted to operate any wall-based rigging (including wall plates, clamps, ropes and pulleys), those must be operated by the CirqueScape staff member on duty. Hirers must ensure that a staff member has checked all rigging and apparatus before they proceed to use rigged apparatus.
  5. Whole-studio hire does not include tuition of any sort, the staff member present to oversee the session is there for procedural purposes only.
  6. The staff member present for a whole-studio booking has the authority to enforce studio rules, actively prohibit any practices occurring that they feel are unsafe, or end the session if they feel that is the only way to maintain the physical and emotional safety of everyone present (including themselves), but users of the studio during a whole-studio booking are ultimately responsible for their own actions.
  7. If you need tuition to safely execute a move then you should not be practicing that move during a whole-studio booking. Make a booking for a class or private tuition session if instruction is required to keep you safe.
  8. CirqueScape may require proof of personal liability insurance (“PLI”) from anyone making a whole studio booking.
  1. Be aware that we may be video recording any part of the studio for safety, training or promotional purposes at any time. We may also record online sessions for safety or training purposes. It is your responsibility to let us know if you do not consent to footage or photographs of you being used for promotional purposes
  2. During private bookings and group classes or workshops for adults, you are welcome to take pictures or videos in the studio, provided that you are not compromising your own or anyone else’s safety by doing so. If you wish to share any images or footage then make sure you have permission to do so from anyone who appears in the footage, even if they are just in the background
  3. Photography, videography, and any other kind of recording is not permitted during our group youth sessions (after-school courses, youth workshops for kids & teens, and any other sessions involving youth students where photography is not explicitly permitted)
  4. Do not record or photograph someone else as the main subject or purpose of your recording without their specific consent. This includes recording instructors during lessons
  5. CirqueScape may share photos, footage, or other media (online or offline) for promotional or other purposes. Such sharing does not indicate or trigger any transferral of intellectual property rights over that or any other media.
  1. You must respect other people. Be responsible for yourself and aware of the welfare of others, and take all reasonable actions to prevent harm to other studio users.
  2. The decisions and instructions of the staff must be respected and followed.
  3. Do not pressure anyone to do anything they are not comfortable doing, everyone must progress at a pace they are comfortable with.
  4. Be considerate of any other people who may be using or present in the facilities and be respectful of their needs. Remember that there may be children around so keep your language and content of discussions appropriate.
  5. Parents are responsible for making sure children understand all of these Terms & Conditions to the fullest extent possible for their age.
  6. Parents are responsible for their children at all times when they are in the studio with them.
  7. Guests are responsible for the security of any personal belongings they bring with them, such as phones, cameras, personal stereos, items of clothing, or any other personal possessions. CirqueScape cannot accept responsibility for the security of any personal belongings. Likewise, instructors and staff cannot accept responsibility for the security of personal belongings.
  8. CirqueScape will not tolerate any of the following behaviours:-
        1. Bullying or harassment, in any form;
        2. Any form of abusive or threatening behaviour;
        3. The use or possession of drugs or any illegal substances.

In the event of a breach of this Code of Conduct or any other part of our T&Cs and related documents, CirqueScape may deem your booking to have been cancelled by you. In this event, you will not be entitled to a refund.

  1. Please remember that we’re a small business doing our best to navigate our way through tricky times over the last few years. Make sure you understand our T&Cs before making a booking with us, and please don’t ask us to bend our rules for your convenience.
  2. If we do make an exception to any of our T&Cs or related rules or guidelines, then that does not amount to an agreement to disregard any of our terms in any future circumstances. We reserve the right to enforce our terms in full at any time.

Our Waiver forms part of our T&Cs. Make sure you have read and understood it as well as the contents of this page before making a booking with us or coming to our studio.

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